Last updated: December 12, 2025
Your privacy is important to us. This Privacy Policy explains how Autobnb ("we", "us", or "our") collects, uses, and protects your information when you use our vacation rental automation platform.
1. Information We Collect
To provide our automation services, we collect and process the following types of information:
- Account Information: Name, email address, and authentication credentials (including OAuth tokens for third-party services like Google, Airbnb, or VRBO).
- Property Data: Addresses, access codes, wifi credentials, and thermostat settings.
- Guest Information: Guest names, phone numbers, and message history synced from your connected booking platforms.
- Financial Data: Transaction history and bank account details linked via Plaid/Relay for financial tracking (read-only access where possible).
- Usage Data: Logs of automation triggers, message deliveries, and system interactions.
2. How We Use Your Information
We use your data exclusively to provide and improve the Autobnb service:
- Automation: To automatically send messages, schedule cleaners, and adjust climate controls based on your reservations.
- Synchronization: To keep your calendars and inboxes updated across multiple platforms (Airbnb, VRBO, etc.).
- Support: To assist you with technical issues and inquiries.
- Improvement: To analyze usage patterns and optimize our algorithms.
3. Data Sharing & Third Parties
We do not sell your personal data. We only share data with third-party service providers necessary to operate our platform:
- Cloud Infrastructure: AWS / Vercel (Hosting and database).
- AI Providers: OpenAI (For message drafting and sentiment analysis).
- Integration Partners: Ecobee, Slack, Relay, and other services you explicitly connect.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data at rest (AES-256) and in transit (TLS/SSL).
- Strict access controls and audit logs for internal systems.
- Regular security assessments of our infrastructure.
5. Your Rights
You have the right to access, correct, or delete your personal data. You can manage your connected accounts and data directly within the Autobnb dashboard. To request full account deletion, please contact support.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@autobnb.app.